A grandmother 'nearly fainted' when she saw a hefty £49.61 email receipt for her 8-mile journey home with the taxi service app, Uber.
Debbie Wilkinson, a hairdresser from Hampshire, told our sister paper in Portsmouth, The News, about her shock after being emailed the receipt for her journey.
Have you had an unexpectedly high bill when using Uber in Sheffield? If so, share you story with us by emailing email email@example.com.
Debbie was on her way home from a hen party and accepted Uber's notification that, due to a surge in demand, she would be charged higher rates than normal.
The service refunded Debbie £35 as a ‘one-off goodwill gesture’ but she said she has deleted the app because her trust is permanently damaged.
An Uber spokesperson told The News: "Uber uses dynamic pricing to ensure that people can always get a car when they want one.
"The fare increases only in response to real-time demand when there are not enough available cars in the area.
"All licensed drivers that use the Uber app do so completely flexibly, so higher fares encourage more drivers to come online and drive.
"When this increased demand is met the price decreases. We make the pricing very clear in the app and riders are notified if ‘surge pricing’ is in effect.
"Riders can always get a fare estimate in the app before booking."
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