Ogilvie Fleet has been voted the UK’s top vehicle leasing and fleet management company for service to customers running 25 to 250 vehicles.
The company, which has seen its fleet size increase to almost 10,000 cars and vans in the last 12 months, specialises in serving that very sector, although it also provides solutions to companies running fleets of 2,000+ vehicles.
Recognition of Ogilvie Fleet’s industry-leading customer services came in the annual Fleeteye CSI survey, which is conducted by specialist international automotive research and consulting company Experteye.
2010 was the first year in which Ogilvie Fleet decided to take part in the survey as the company wanted to benchmark its customer service performance against competitors.
Each month, Experteye surveys fleet chiefs on a broad range of post-sale issues relating to a subscriber base of 16 top contract hire and leasing companies including: account management, invoicing, meeting promises, vehicle ordering and delivery and day to day support.
Nick Hardy, sales and marketing director Ogilvie Fleet, said: “It is the first time that the company has won a recognised industry award for customer service so we are absolutely thrilled.”
The company employs 55 people in offices in Birmingham, Sheffield and Stirling. Mr Hardy said: “The achievement is testimony to every single member of staff who day after day works incredibly hard to deliver a range of fleet solutions to our clients.
“We have always known that Ogilvie Fleet’s employees deliver excellent customer service and our customers tell us that we do, but to have that confirmed with such a prestigious award is fantastic and gives the company huge credibility.’’