Three reasons to be satisfied in Sheffield

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SHEFFIELD was entitled to a degree of satisfaction this week after the results of three independent surveys.

Student services at the University of Sheffield, standards of care at the Royal Hallamshire and local buses all emerged with credit.

For the second year in a row, the city proved to be a winner with students in terms of the support they receive and the learning and living experience.

Sheffield University was ranked number one in the Russell Group of top institutions for living and accommodation costs, the availability of financial support and the opportunity to earn money while studying. It was also seen as the university with most eco-friendly attitude.

The Student Barometer study, which covered domestic and international students, placed Sheffield second in the Russell Group as the university that most students would recommend to their friends.

Students’ Union president Abdi Suleiman said: “Coming top in the Russell Group for student satisfaction for the second year in a row is pleasing in itself but when you realise it equates to tens of thousands of experiences that some students will cherish for life, it really makes us all proud to be involved in the students’ union.”

At the Royal Hallamshire Hospital, the Care Quality Commission rated standards of care highly rated and praised staff praised for their “efficient and professional manner”.

After an unannounced check on wards and speaking to 22 staff, 12 patients and five relatives, inspectors said patients felt respected, had their privacy and dignity upheld and that workers were well-supported by senior staff.

The focus was on Q1 and Q2 wards – the geriatric and stroke services – as well as the day surgery unit and the M2 ward, which cares for patients with respiratory problems and pulmonary hypertension.

Dr David Throssell, medical director at Sheffield Teaching Hospitals NHS Foundation Trust, said: “The positive comments from patients reflect their confidence in our staff, the satisfaction with the care they are receiving and the attention to personal needs they can expect.”

A month ago the Care Quality Commission gave top marks to the Northern General Hospital.

Meanwhile, 84% of bus passengers in South Yorkshire were either ‘very or fairly’ satisfied with their journeys, according to the national Passenger Focus Bus Passenger Survey.

At the same time, the figure in the survey, carried out last autumn, is down by 2% on 2011 when the survey was last carried out.

Operator Stagecoach outperformed First, with 87% of passengers satisfied overall, against 81% with First.

First scored highly with cleanliness and condition of buses, but there was a decline in satisfaction with drivers and punctuality.

Stagecoach suffered a drop in satisfaction with value for money.