Fun-loving Faye Steel has lots to smile about today - she is The Star’s Smile winner at the city’s annual Hospitality Sheffield Awards.
The award honours the hotel worker who helps to make the region a top destination thanks to their welcoming smile and friendly nature.
It was one of seven categories, honouring the contribution hospitality staff make to Sheffield’s economy, at a Bollywood themed black-tie gala dinner, at Doubletree by Hilton Sheffield Park hotel.
Faye, aged 27, of Hoyland, Barnsley, was nominated by bosses at Tankersley Manor, wheer she is Reservations Manager. They said she always has staff and guests laughing and smiling with her warm, bubbly personality.
Star readers agreed and voted for her to win The Star backed Smile Award.
She said: “It’s nice to make people smile. It makes everybody’s day a bit better. I was shaking when I won.”
Hosted by the BCC Look North’s Tom Ingall, the award dinner and ceremony also raised money for Sheffield Children’s Hospital.
Ian Slater, Chair of Hospitality Sheffield and General Manager of The Sheffield Metropolitan Hotel, said: “I would like to offer my congratulations to all of our winners and runners up.
“This year has been the toughest yet in terms of deciding on the winners of our awards – we continue to be genuinely impressed by improvements made right across the board from year to year.
“These awards don’t just reflect the individual hotels’ and venues’ achievements – they reflect our continued success at working together, which strengthens the sector and the region as a whole.”
“It’s a privilege to work with people that enhance the visitor experience of the city and the awards truly reflect the quality of employees we have here in Sheffield.”
The awards are organised by Hospitality Sheffield, a consortium of 24 of the city’s hotels and venues, which creates strategic collaboration between businesses in order to drive the excellence agenda in service standards, raise the profile of Sheffield as a business and leisure tourism destination, and lobby on relevant political issues.
The awards plays a central role in its work by spotlighting and celebrating the people that work so hard to make visitor’s experiences of Sheffield special and memorable.
The judging panel included leading experts from the city’s hospitality industry including representatives from the Institute of Hospitality, Sheffield College and City & Guilds.
Mike Crowther, Chair of the judging panel, said: “I have been judging the Hospitality Sheffield Awards for many years now and the quality of applicants this year has been of the highest standard. Every year the standard improves and every year I am inspired by the ambition and determination of the applicants. All those who were nominated this year should feel very proud as I can’t emphasise the difficulty the judges had in deciding on this year’s winners.”
Hospitality Sheffield is a consortium of 24 of the city’s hotels and venues, Award sponsors included The Star, Mercury Taxis, CVC Event Services, cf6media.com, Zebra Print Management, Chandni, Fashionista Asian Boutique and Abstract Dance.
* Other winners and runners up were...
Top Team Award:
1st Place: Housekeeping Team, Leopold Hotel
Runner-up: Jurys Inn Team, Jurys Inn
Runner-up: Stoddart Team, Sheffield Hallam University
Unsung Hero Award:
1st Place: Jack Robertson, Tankersley Manor
Runner-up: Maggie Marud, Leopold Hotel
Runner-up: Alan Gafney, Doubletree by Hilton Sheffield Park Hotel
Exceptional Customer Service Award:
1st Place: Lauren Round, Best Western plus Mosborough Hall Hotel
Runner-up: Lynne Wilde, Hampton by Hilton
1st Place: Paul Thackrey, Copthorne Hotel
2nd Place: Sales Team, Rutland Hotel
3rd Place: Judith Clarke, Whirlowbrook Hall
1st Place: John Cluckie, Hampton by Hilton
2nd Place: Richard Lowe, Leopold Hotel
3rd Place: Julie Scott, Holiday Inn Doncaster
Shooting Star Award:
1st Place: Ben Simpson, Jurys Inn
2nd Place: Sarah Ridsdale: Hilton Sheffield
3rd Place: Jessica Crookes, Holiday Inn Royal Victoria
Sheffield Smile Award:
1st place: Faye Steel, Tankersley Manor
2nd place: Gemma Hancock, Jurys Inn
** Hospitality Sheffield represents the interests of the hospitality sector in Sheffield and the surrounding area.
Its objective is to enhance the reputation of the hospitality sector within the region and to work with partners to help put Sheffield on the national and international tourism map. Activities include PR, training and organising the annual hospitality awards.
It also functions as an industry voice, lobbying on key political issues that affect its members, such as government tourism strategy.
Members range from the budget sector through to four-star and boutique hotels. Most of the major brands operating in the area are members, including Holiday Inn, Accor and Premier Inn.
Meeting venues such as City Hall and The Source – whose interests overlap with the hospitality industry – are also prominent members.