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Sheffield hospitals in good health says watchdog

Sheffield's Royall Hallamshire Hospital

Sheffield's Royall Hallamshire Hospital

  • by Polly Rippon
 

Sheffield’s hospitals have received a glowing report in a new survey carried out by health watchdog the Care Quality Commission.

The Sheffield Teaching Hospitals NHS Trust, which runs the city’s Royal Hallamshire, Weston Park, Jessop Wing and Northern General hospitals was found to provide high quality care and a good experience for patients.

The CQC spoke to 407 inpatients treated at the hospitals.

The results showed 73 per cent of people scored the hospitals eight out of 10 – up from 67 per cent in 2012.

David Wilson, aged 62, from Sharrow Vale, Sheffield, was treated on Firth 2 ward at the Northern General Hospital, Fir Vale, after suffering a blood clot.

He said: “The care was absolutely fantastic, the staff were very attentive and the food was great.

“I stayed there for a month and had some problems sleeping at first, but the sister made sure I was comfortable and I can’t praise her and the other staff enough.”

The trust was given 8.5 out of 10 for its emergency care, 9.1 for waiting lists and planned admissions, eight out of 10 for the time it took to get a bed on a ward, 8.2 for the hospitals and wards, 8.9 for its doctors and 8.7 for nurses.

However, patients only gave the trust 1.8 marks out of 10 for being asked to give their views about the quality of care they received and the same score for being given information about how to complain.

A total of 98 per cent of patients said the wards were clean, 94 per cent said they had enough privacy when examined and 95 per cent of toilets were ‘very or fairly clean’.

Areas for improvement included patients using the same bathroom or shower area as patients of the opposite sex – where patients of both sexes used private bathrooms with specialist equipment, but at different times.

Andrew Cash, trust chief executive, said: “Our staff work extremely hard on a daily basis to deliver the best possible care and the survey results are testament to this dedication.

“As the 2013/14 year comes to a close, I would like to thank our staff for all their hard work in continuing to provide a safe and secure experience for the patients who use our services.

“Throughout the year, we have seen demand increasing and in particular for emergency care, so I am delighted to see how well we have performed, both in terms of standards and patient feedback.

“However, we are never complacent and we will be exploring where we can make further improvements, based on the survey responses.”

 

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