New ticket machines for station

Jason Cocker, manager of Sheffield Midland Station
Jason Cocker, manager of Sheffield Midland Station

SHEFFIELD railway station is gearing up for improvements next year.

Station manager Jason Cocker, who has been named East Midlands Trains’ manager of the year, said: “We have improvements planned for passengers in the coming months, with two additional ticket machines to be installed, one for collecting tickets and another for collecting and purchasing, to help reduce queues for passengers.

“We also have a project to introduce 250 extra cycle spaces in the coming year, on top of the 300 available at present.”

Mr Cocker, who took over as station manager for Sheffield and Chesterfield 18 months ago, received his award in the company’s first customer service awards – and the honour follows Sheffield being named best large station on the route for 2012.

East Midlands Trains said Mr Cocker is ‘friendly with his customers and has a willingness to go the extra mile’.

A spokeswoman said: “He is always looking to add something extra for his customers, such as introducing a bicycle repair service at Sheffield station.”

More than 700 nominations were received for the awards, which also honoured Sheffield station ticket office worker Emma Jones, named customer host of the year.

Mr Cocker, who has worked on the railways for 19 years and started with British Rail’s Red Star parcels operation, manages a team of 60 station staff at Sheffield and 10 at Chesterfield.

He said: “We have a fantastic team at Sheffield and I am hoping to enter us for national station of the year next year.

“We deal with 558 trains every working day and 12m passenger journeys each year, but we are also passionate about helping the community, with station staff supporting 25 local charities over the last year.”