Vital point of contact with clients

Lynda McMyn
Lynda McMyn

It’s 10 a.m. on a busy Monday, the weather is freezing and your phone systems have just gone down. You have orders to take, customers to call, suppliers to contact... what do you do?

We’re all fully aware of the necessity to integrate Business Continuity and Disaster Recovery into our IT systems. But how often do we really think about these issues for our organisation’s telephony that is, after all, the vital first point of contact between you and your clients. It is often difficult to know if you are making the right choices for your business. Here are some questions:

How long could your business survive if your tephone system failed?

What do you do if you, or your staff, can’t get to the office? Can your incoming calls, for example, be diverted to mobiles? If callers can’t get through first time will they try again?

You will no doubt have heard the latest buzz phrase “Unified Communications”. But what does it mean?

It can mean different things to different people: from video conferencing with PowerPoint integration, to receiving your voicemails via your emails, as well as instant messaging and presence information.

Companies of any size can benefit from its capabilities. We are already using technology with these abilities. Skype and Dropbox to name but two.

Being new to the Highlander “family” I am learning fast about their business and the changing nature of communications, technology and telecoms. Having recently taken on the role of Marketing and Communications Manager, of huge interest to me is how we interact.

Contact us or your service provider to avoid those Monday morning blues .