Passenger praise for region’s rail firms

RAIL firms serving South Yorkshire have been highly rated in the latest passenger survey – but users also believedprices are too high and more carriages are needed.

Watchdog organisation Passenger Focus praised East Midlands Trains after they found 86 per cent of passengers were satisfied with its services. The company was also commended for spending £40 million improving stations and trains, with better facilities including toilets, waiting areas and on-board luggage space.

First TransPennine Express had a 92 per cent overall satisfaction rating for its service from Cleethorpes to Manchester Airport through Doncaster and Sheffield. Customers praised the service they receive when travelling on board, frequency of trains, punctuality and the length of journeys.

Northern Rail, which runs the bulk of South Yorkshire local services, had a satisfaction rating of 83 per cent.

Scores for the other two operators in the county were 87 per cent for East Coast and 85 per cent for Cross Country.

The research, which canvassed the opinion of more than 27,000 passengers, was conducted this spring.

Overall, 84 per cent of passengers were satisfied with services in the country but there were complaints about ticket prices and overcrowding.